Refund policy
At DECIMELL, we take pride in the quality of our skincare formulations. Due to the nature of cosmetic and skincare products, we follow a hygiene-first return policy.
Eligibility for Returns We accept returns within 7 days of delivery, provided the product is:
- Unopened and in its original sealed packaging
- Unused and in the same condition as received
- Accompanied by the original invoice or proof of purchase
Non-Returnable Items For hygiene and safety reasons, the following cannot be returned or exchanged:
- Opened, used, or partially used products (including Under Eye Cream, Glow Peel, AziVit Serum, SolarAura Tint Gel-Cream, and SOFT SPF15 Cream)
- Products without original packaging or tamper-evident seals broken
- Items purchased during sale or promotional events
Damaged or Defective Products If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with photos of the product and packaging. We will arrange a replacement or full refund at no additional cost.
Refund Process Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7–10 business days to your original payment method.
Exchanges We offer exchanges for the same product if it arrives damaged or defective. We do not offer size or variant exchanges for opened products.
How to Initiate a Return Email us at atulprasad647@gmail.com with your order number, reason for return, and photos (if applicable). Our team will respond within 2 business days with return instructions.
Shipping Costs Return shipping costs are the responsibility of the customer unless the return is due to our error (wrong or defective item).